Legal Hub
Privacy Policy (GDPR)
This policy explains what personal data we process when you visit ifeature.world, buy or try our plugins, use your iFeature account, or receive our e-mails, and why. Last updated 22 September 2026.
1. Controller. Jan Contopidis, trading as iFeature, Moellnerstrasse 6, 21516 Woltersdorf, Germany, [email protected]. For the payment itself, Paddle (section 4) is a separate controller.
2. Visiting the website. When you open a page, our hosting provider Cloudflare (Cloudflare, Inc., with servers in the EU and the US) receives your IP address, browser type, the page requested, referrer and time, as every web server does, and keeps short-lived logs to run and protect the site. Legal basis: our legitimate interest in a working, secure website (Art. 6 (1) f GDPR). The Space Mono font is served from our own domain; no request goes to Google for it.
— Microsoft Clarity (Microsoft Ireland Operations Ltd / Microsoft Corp., USA) records
how visitors use the site: clicks, scrolling, mouse movement, pages visited, device and browser, and
sets cookies for that. We use it to see where the site confuses people. Microsoft may process this data
in the United States under the EU-US Data Privacy Framework.
— Meta Pixel (Meta Platforms Ireland Ltd / Meta Platforms, Inc., USA) tells Meta which
pages you viewed and whether you added something to the cart or bought, so we can measure our ads on
Instagram and Facebook and show them to people who may be interested. Meta may link this to your Meta
account and processes data in the United States under the EU-US Data Privacy Framework.
Legal basis for both: your consent (Art. 6 (1) a GDPR, § 25 TDDDG). You can decline in the banner and
nothing is loaded; you can change your mind at any time:
change your cookie choice.
4. Buying. The checkout is run by our merchant of record, Paddle.com Market Ltd, London, and its affiliates. Paddle collects your name, e-mail address, billing country and postcode, VAT number where given, and your payment details, takes the payment and issues the invoice. Paddle is the controller for that and has its own privacy policy. Paddle passes us your name, e-mail address, country, postcode and what you bought, so we can deliver the licence. We keep the order, the invoice reference and Paddle's fee for the order. Legal basis: performance of the contract (Art. 6 (1) b GDPR); we keep order records for ten years because tax law requires it (Art. 6 (1) c GDPR).
5. Your account and licences. Your iFeature account holds your e-mail address, name, address and country if you entered them, your licences, and the computers they are activated on. Login is handled by Supabase (Supabase, Inc.; the database and login service for this project run in the EU), the application itself runs on Vercel (Vercel, Inc.) in Dublin, and installers are stored with and downloaded from Cloudflare. Legal basis: performance of the contract (Art. 6 (1) b GDPR). The account stays until you delete it or ask us to.
6. Licence checks inside the plugins. To stop a licence being copied, our plugins contact ifeature.world when you activate them and then periodically: they send your licence, an identifier derived from your computer's hardware, the plugin and its version, and the operating system. Our server sees the IP address of that request and derives the country from it. This is how a licence can be moved between your own computers and how we know which version you run. Legal basis: performance of the contract and our legitimate interest in protecting the software (Art. 6 (1) b and f GDPR). Activation records are kept as long as the licence exists.
7. E-mails about your purchase. Order confirmations, licence e-mails, password resets and other messages about your account are sent through Amazon Simple Email Service (Amazon Web Services EMEA SARL, Luxembourg; servers in Stockholm, Sweden) and, as a fallback, Resend (Resend, Inc., USA). Amazon tells us whether a message bounced or was reported as spam, and we stop mailing an address that did. Legal basis: performance of the contract (Art. 6 (1) b GDPR).
8. Product updates and offers by e-mail. We send news about updates, new products and offers only if you ticked the box for it in your account or at checkout, or signed up on our website. Every such e-mail carries an unsubscribe link, and unsubscribing takes one click. To see what works, we count whether a link in one of these e-mails was clicked; we do not track whether an e-mail was opened. These e-mails go through Amazon Simple Email Service as in section 7. Legal basis: your consent (Art. 6 (1) a GDPR), which you can withdraw at any time through the link or by writing to us.
9. Support. If you write to us, we keep the correspondence for as long as needed to deal with your request and for two years after, in case it comes up again. Legal basis: our legitimate interest in helping you and keeping a record of it (Art. 6 (1) f GDPR).
10. Embedded content and links. Product pages may embed videos or players from YouTube, Spotify or SoundCloud; those load only when you interact with them, and the provider then processes your data under its own policy. Links to Instagram, X, Discord, Patreon and other sites lead to third parties whose policies apply there.
11. Recipients and transfers. We do not sell personal data. It goes only to the providers named above, each bound by a data processing agreement or acting as a controller in its own right, and to authorities where the law requires. Providers in the United States (Cloudflare, Vercel, Microsoft, Meta, Resend) are certified under the EU-US Data Privacy Framework or bound by the EU standard contractual clauses.
12. How long we keep data. Orders and invoices: ten years (tax law). Account, licences and activations: until the account is deleted. Marketing consent: until withdrawn; after that we keep only the fact that you unsubscribed so we do not mail you again. Server logs: a few weeks. Support mail: two years after the last message.
13. Your rights. You can ask for a copy of your data, have it corrected or deleted, restrict or object to its processing, and receive it in a portable format (Art. 15 to 21 GDPR). Consent you gave can be withdrawn at any time with effect for the future. Write to [email protected] from the address on your account; we answer within a month. You also have the right to complain to a supervisory authority; ours is the Unabhaengiges Landeszentrum fuer Datenschutz Schleswig-Holstein (datenschutzzentrum.de).
Copyright Notice
All content on this site, including texts, images, logos, music, videos, and software, is protected by copyright held by Jan Contopidis unless otherwise indicated. Any use requires prior written permission.
Disclaimer
Despite careful content control, we assume no liability for external links. The operators of linked pages are solely responsible for their content.
Terms of Service
These terms govern every purchase and download on ifeature.world (the "Store"). The Store is run by Jan Contopidis, trading as iFeature, Moellnerstrasse 6, 21516 Woltersdorf, Germany ("we", "us"). "You" is the person or company placing an order; if you order for a company, you confirm that you may act for it. By completing a purchase you agree to these terms. Last updated 22 September 2026.
1. Who sells to you. Orders are processed by our reseller and merchant of record, Paddle.com Market Ltd, London, and its affiliates ("Paddle"). Paddle concludes the sales contract with you, takes your payment, issues your receipt and invoice, and charges and remits sales tax or VAT where it applies. Paddle's Buyer Terms apply to that transaction alongside these terms; you will see Paddle's name on your card statement. The software itself is licensed to you by us, and everything after the sale (support, updates, activations, problems with the product) is our responsibility, not Paddle's.
2. The products. We sell software (audio plugins) and other digital goods, delivered as downloads. Product pages state what a product does and the systems it runs on; it is up to you to check that your computer and host software meet those requirements before you buy. Every plugin has a free trial for exactly that.
3. Ordering. You put products in the cart, tick the consent described in section 8, and pay in Paddle's checkout. The order is complete when the payment succeeds; you then receive an order confirmation and your receipt by e-mail. Check the confirmation and tell us straight away if anything in it is wrong. If a price on the site was obviously mistaken, we may cancel the order and refund it in full, or offer it to you again at the correct price.
4. Delivery and activation. Delivery is digital and immediate: after payment the product appears in your iFeature account, from where you download the installer and activate the software by signing in from within the plugin. A licence allows the number of simultaneous activations stated at checkout; you can move it between your own computers from your account. Keep your account details to yourself. We cannot deliver if the e-mail address you gave at checkout is wrong.
5. Your licence. A purchase grants you a personal, non-exclusive, non-transferable licence to install and use the software for as long as you like, under the End User Licence Agreement shown when you install it. You do not acquire ownership of the software or any intellectual property in it. You may not sell, share, rent, sublicense or redistribute the software or your licence, remove its licensing, or reverse-engineer it except where the law allows. Licence keys and activations are for you alone.
6. Trials. Where offered, a free trial lets you use a product for the stated period. It is for evaluation, may be limited compared with the full product, and stops working when the period ends. Nothing is charged for a trial and nothing renews from it.
7. Prices and payment. Prices are shown in your currency at checkout. Tax is added where the law requires it and shown before you pay. Payment is taken in full when you order, by the methods Paddle offers. We may change prices and run promotions at any time; changes never affect an order already placed. If you are a business registered for VAT, enter your VAT number at checkout so that tax is handled correctly; Paddle can correct an invoice afterwards on request.
8. Immediate access and the right of withdrawal. See the Right of withdrawal section below. In short: as a consumer in the EU/EEA you have a 14-day right of withdrawal; because our products are digital content delivered at once, that right ends when delivery begins with your express consent, which you give by ticking the box in the cart. Our own 14-day money-back guarantee applies regardless.
9. Refunds and chargebacks. Refunds are described in the Refund Policy. Please ask us before disputing a charge with your bank; a chargeback raised instead of a refund request costs everyone time and money, and a chargeback we consider unjustified ends the licence for that order.
10. Updates and support. Updates within a product version are free and delivered through your account. Support is by e-mail at [email protected]; we aim to reply within two working days. We may end support for a product version after a reasonable time, and we may discontinue a product; licences already sold keep working.
11. Liability. The software is provided as described on its product page. To the extent permitted by law we are not liable for indirect or consequential loss (lost profits, lost data, lost work), and our total liability for an order is limited to the amount paid for it. Nothing in these terms limits liability for intent, gross negligence, injury to life, body or health, or your statutory rights as a consumer. Back up your projects; no software is free of errors.
12. Personal data. What we collect and how we use it is described in the Privacy Policy above. Paddle processes the payment data under its own privacy policy.
13. Communication. We communicate by e-mail to the address on your account or order; make sure our messages are not caught by a spam filter. Write to us at [email protected] and include the e-mail address you bought with.
14. Changes to these terms. We may update these terms; the version in force when you placed an order applies to that order. The date at the top tells you when they last changed.
15. Law and disputes. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, the mandatory consumer protection rules of the country you live in remain unaffected, and you may bring a dispute before the courts of that country. We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG), but we will always try to settle a problem directly: write to us first. The EU's online dispute resolution platform is linked at the bottom of this page.
Right of withdrawal (consumers in the EU/EEA)
If you are a consumer living in the European Union or the European Economic Area, you may withdraw from a purchase within 14 days without giving a reason. The period runs from the day the contract is concluded, which for our digital products is the day of your order confirmation.
To withdraw, send an unambiguous statement to us at [email protected] or by post to the address in the Imprint, or to Paddle, the seller named on your receipt, through the link in that receipt. You may use the form below, but you do not have to. Sending your statement before the period ends is enough. We will refund every payment for the order within 14 days of receiving your withdrawal, to the payment method you used, at no cost to you.
When the right ends early. Our products are digital content that is not supplied on a physical medium, and delivery begins immediately after payment. Under EU law the right of withdrawal ends once delivery has begun if you expressly agreed to that during the withdrawal period and acknowledged that you thereby lose the right. We ask for exactly this consent in the cart, before payment, with the box "I want immediate access to my purchase and acknowledge that I thereby waive my 14-day right of withdrawal". Because we deliver at once, that consent is a condition of buying: if you would rather keep the withdrawal right, do not complete the order. Your 14-day money-back guarantee under the Refund Policy is unaffected by this.
Model withdrawal form (complete and return only if you wish to withdraw):
To: Jan Contopidis, iFeature, Moellnerstrasse 6, 21516 Woltersdorf, Germany, [email protected]
I hereby withdraw from my contract for the purchase of the following digital product:
— Product:
— Ordered on:
— Order number / receipt number:
— Name of consumer:
— Address of consumer:
— E-mail address used for the order:
— Date:
— Signature (only if sent on paper):
Refund Policy
14-day money-back guarantee. If a product does not work for you, tell us within 14 days of purchase and you get your money back, no questions asked. Write to [email protected] from the e-mail address you bought with, or use the link in your Paddle receipt. The refund goes back to the payment method you used and is processed by Paddle, our merchant of record, usually within 5 to 10 business days depending on your bank.
Before you buy. Every plugin has a free trial, so you can test it in your own projects first. We ask that you use the trial rather than buying and refunding repeatedly.
After 14 days. We do not offer refunds after the 14-day window, except where the law gives you the right to one, for example if the product is defective and we cannot fix it. If something is not working, contact us first: most problems are solved with an update or a new activation.
Bundles and discounts. A bundle is refunded as a whole, not per plugin. Coupons and promotional prices are refunded at the amount actually paid.
What happens to the licence. When an order is refunded, its licence is revoked and the software stops working on your devices. You may buy it again at any time.
EU consumers. For digital content delivered immediately, the statutory right of withdrawal ends when the download starts with your consent, which you give at checkout. Our 14-day guarantee applies regardless.
Online Dispute Resolution
The European Commission provides a platform for Online Dispute Resolution (ODR): https://ec.europa.eu/consumers/odr/
Imprint
Information according to § 5 TMG (German Telemedia Act)
Jan Contopidis
Moellnerstrasse 6
21516 Woltersdorf
Germany
Phone: +49 15121262000
E-Mail: [email protected]
Responsible for the content according to § 55 Abs. 2 RStV: Jan Contopidis
VAT ID
VAT identification number according to §27 a of the German VAT Act: pending / currently not available